by Ron Garcia | Jan 6, 2021 | Eviction, Oregon Legislation Update, Owner Education, Rent Collection, Tenant Education, Uncategorized
Oregon Passes New Law Providing Landlords with Financial Compensation for Relief Suffered for Un-Paid Rents due to Eviction Moratorium while Tenants Must Now Prove Financial Hardship HB4401 was passed on Dec 21, 2020 – and became Oregon law. It extends the...
Vanessa Finley
Operations Director
(Ext 6)
Vanessa was born and raised in Portland and she has always enjoyed exploring her hometown. From the art galleries to the cafés and restaurants – she has been to them all. Yet, it wasn’t until
she graduated from St. Mary’s Academy that she discovered her true passion. At the growing age of 18, Vanessa was introduced to property management and has since developed her career within the industry.
Just like her exploration of Portland, she has ventured through many aspects of property management and real estate, but she’s found her favorite role to be in accounting/office administration. The Garcia Group is extremely fortunate to have Vanessa as our Office Administrator.
Vanessa focuses on the financials; keeps the systems functioning and she approaches and resolves any accounting concerns as they come up. With excellent customer service skills and a keen eye for detail, she is a key player on our team. With her commitment to personal development, she helps us to succeed immensely in managing properties throughout the Portland Metropolitan and surrounding areas. Her focus on the numbers and commitment to the overall professionalism of The Garcia Group plays a significant part in creating an excellent experience
for both owners and tenants.
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Karla Hoffart
Inspections Coordinator
(Ext. 1010)
Karla has over 20 years of experience in both the accounting and construction industries. Her extensive knowledge is equaled only by her attention to detail and a “forensic approach” to getting to the bottom of things.
Property Management is complex, with multiple layers. Managing workflow, triageing emergencies, keeping detailed records and customer service is a daily balancing act. “Tenants can be upset at times when they call us. Owners can occasionally get frustrated. I find it rewarding to be the calm in the center of their storm. My husband is in construction and I worked with him for many years, so I know many of the service vendors well and trust them to provide an accurate evaluation of the cost and timeline.”
Her ability to multi-task and oversee many varied projects at once is the key to her success and a trait we all admire.
Amber Clark, REALTOR®
(Ext. 5)
Amber comes from a family of contractors and has been closely involved in many projects over the years that have allowed her to collect a wealth of knowledge that she has applied to her role as a successful REALTOR. From those charming turn-of-the- century remodels to the ins and outs of new construction, she has exceptional real estate experience and she is eager to share it with clients. She is an excellent communicator, and she is also fluent in Spanish, with a Linguistics Degree from the University of Oregon.
“I’m very fortunate to have found a career that combines some of my favorite things: people and properties. Being a licensed Real Estate Broker allows me to meet new and exciting people each day. Whether I’m guiding owners through the complex matrix of hiring a professional management company or helping a first-time buyer understand the maze of negotiations, inspections, and escrows – I help them make their real estate goals a reality!
“Communication is everything. I see my role as helping clients navigate important real estate issues in a positive and pro-active manner and to look for ways to make the outcome a great experience.”
Lindsey Pykonen
Portfolio Manager
(Ext. 5)
Lindsey Pykonen has lived in the Portland-Metro area since 1998. Originally from Southern Oregon, Lindsey moved up to Portland to be closer to family. Lindsey is married and a mother of two. She enjoys watching both of her children compete with their hip hop dance team, camping and spending time with her family and friends.
Lindsey began working in the Property Management industry in 2004 where she was a leasing agent at a 608 unit apartment community. From there she went on to manage her own property in North Portland. She then began to specialize in affordable housing. In 2015 Lindsey received her CPM designation while she was working at a project base section 8 community. Lindsey made the change to private rentals in 2016 and has enjoyed all that it brings.
“I enjoy being there for both the tenants and the owners. When an emergency arises, we are typically the first to be called. I find that being able to talk someone through the drama and help them fix the problem is rewarding. As a Portfolio Manager, I never know what the day may bring – but I enjoy knowing that everyday will be different. I believe that you have to do what you love, and love what you do!”
Caitlin Grace Marlow
Assistant Property Manager
(Ext 6)
Caitlin Grace is a native Portlandian. She loves everything about this city form all the unique restaurants, cafes, to all the different trails to explore. She is a mother of two wonderful children and they stay very busy on their off time with a large variety of activities, such as soccer, parkour, swimming, girl scouts, and much more.
Caitlin has been involved in property management since 2016 and is committed and enthusiastic. In her role of Assistant Property Manager, she helps the entire staff with her time from conducting unit inspections and showing vacant properties, installing lock-boxes and taking photographs, to file management and billing issues – all while simultaneously covering frequent “hot topics” assigned by the Portfolio Managers. “The best part about this type of career is, every day is a new day. You never know what you’re going to be walking into, and I love it!”
Liz Rockwood, Broker
Senior Property Manager
ORL # 201220867
(Ext. 1)
Liz Rockwood is a licensed Oregon Real Estate Broker and manages a portfolio of properties for select investors with The Garcia Group. Liz has a deep background in social services and she is an excellent communicator – always maintaining a calm voice, no matter what the situation. She is also trained in a multitude of software systems and procedures and her familiarity and knowledge of our vendors helps her get the job done, whatever it is, in a timely manner. When issues arise that need extra attention, Liz is the competent go-to person and a valuable asset to The Garcia Group staff.
Along with her husband Ryan, they are also the Resident Managers at the Tualatin Woods Apartments, where they have lived for nearly 10 years and have much enjoyed calling it home, and being a part of the community.
Charles Sherwood
Yard-Care Tech
Charles Sherwood comes to the Garcia Group from years with established Portland yard-care firm, Island Landscape. His dedication to hard work and customer service has seen him throughout many changes in his life – from Boston to Florida to California- working at campgrounds and recreation parks as a maintenance helper. Then “I got smart and moved to Portland!” he admits.
His main daily responsibility is yard maintenance for residential properties, including mowing, pruning, and general cleanup. In his spare time, Charles can be found dreaming about restoring another classic muscle car from the ’60s or landscaping his own property. His wife, Michele, and super-dog, Schroeder, keep him busy as well.
Megan Hannah
Licensed Broker
(Ext 1009)
Megan is a licensed Oregon Real Estate Broker and works primarily as a Buyer’s Broker with Garcia Group Real Estate Service. She also works uniquely as our Tenant Placement Specialist; a fee-based service facilitating prospective tenants who want assistance to search vacancies throughout the market. She coordinates with other management firms and landlords to line up potential vacancies and schedules the viewings.
“I place a great deal of importance on helping people find their next home. As a member of the Garcia Group team, I strive to keep vacancy rates low for our owners as well as provide prompt and informational service to potential renters. Meeting new people all over the city every day is a wonderful way to make a living.”
She moved to Portland in 2015 from Eugene where she studied advertising and multimedia at the University of Oregon. Outside of the office, her hobbies include exploring the many activities that Portland has to offer, traveling around the Pacific North West, and hiking with her dog.
Utilities Information Guide – Oregon
Water and Sewer Utilities
Electric and Power
Garbage and Recycling
Gas and Heating Oil
TV, Internet and Phone Service
Ron and Belinda Garcia
Owners
As business partners, Ron and Belinda Garcia are a complimentary blend of expertise and cordiality. Their success is founded on a mutual commitment to excellence, hard work and an unfailing respect for each other’s strengths. A true partnership, The Garcia’s warmth and sense of family extends to their staff, their clients and their tenants. Inspired by their leadership, The Garcia Group team is extraordinarily dedicated to providing exemplary service and care to every client and tenant.
Ron takes the lead in property management and front office operations, while Belinda manages the complex accounting systems. They guide the helm equally. Between them, any question raised by a client or tenant can be addressed within minutes. They empower their team of Portfolio Managers and Administrative Coordinators to act in the best overall interests of their clients. It is this critical attention to detail and dedication to responsiveness that has earned The Garcia Group its stellar reputation.
Washington Utilities Information
VANCOUVER
HAZEL DELL
BATTLEGROUND
CAMAS
WASHOUGAL
RIDGEFIELD
AMBOY/LaCENTER
Josh Viscounte
General Contractor
CCB# 225881
(Ext. 9)
Josh has over 20+ years experience in the building industry, including seven years as a small business owner/ general contractor. He is versed in all phases of remodel and additions, and is known for his creative abilities and resourcefulness in solving problems and finding solutions.
Josh is a father of 5. He is motorcycle enthusiast of both street and dirt bikes. In every way, he is a Dad first. For the Garcia Group Maintenance team, he is an awesome second!
Tenant FAQ’s
Q: What are the policies for paying rent?
Q: How are property condition reports done and how often do you inspect the unit?
Q: How do you handle maintenance and repair requests?
We enjoy working with our tenants and in striving to provide them with a quality housing experience.
Q: Is it possible to add or remove a tenant from the rental agreement?
Q: What is the termination and Move Out process?
Q: Will The Garcia Group review a deposit refund dispute?
It is important to know that there are no incentives for anyone on staff at The Garcia Group to over-charge or under-charge any amounts retained for Tenant Security Deposit refunds.
The Garcia Group does not collect interest on Security Deposits in the bank. By law, any amount not refunded to a Tenant is paid back to the Owner’s account (not kept by the company). We do not profit whatsoever by the amount of money either returned to the Tenant or forfeited to the Owner.
At The Garcia Group, we work diligently to insure that the Final Accounting for Tenant Security Deposits is timely and accurate:
Unfortunately, there are times when a Tenant feels they have been over-charged on their Final Accounting. There are also times when Owners feel they have been under-charged for losses incurred.
For this reason, we have established our Internal Review Panel (IRP) whose primary mission is to provide a fair and objective outlet to help resolve Client/Tenant disputes. Although it has no legal authority, the process receives overall approval for its outcomes. The function is not to negotiate settlements on all claims – but to review issues and/or complaints in order to weigh their merit and offer the best suggested course of action, which may (or may not) include a recommended settlement.
The process is: 1. A claim is submitted on-line in the space provided. 2. It is assigned to a panel within our company to review within 5 business days. 3. A suggested resolution is submitted to the manager for approval. 4. A decision is rendered and subsequently communicated to the parties within 48 hours later. 5. If an additional settlement is recommended a check is sent out within 7 days. 6. If no further action is called for, the matter is considered closed.
If you would like to submit an issue, please use this space to initiate your confidential request:
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Dee Reddy
Realtor, Principal Broker ORL: 200208130, Compliance and Business
(Ext. 4)
Dee was born in India, emigrating to the US at age 2 to be raised in a small college town in central Pennsylvania and attended the east coast version of PSU (the Pennsylvania State University). She arrived in Portland in 1998 for a short detour on the way to San Francisco. What was meant to be a short professional time-out, turned into deep affinity for the people, places and mindset of the Pacific Northwest. One husband, 2 children and a few dogs later, Dee enjoys finding ways to be integral and of service to her community of friends, business associates and clients.
A scientist by education and training, her transition to the world of business was in pursuit of more creative outlets and applications.. She is most inspired and engaged when looking for inventive solutions for difficult problems and revels in learning, understanding and navigating the ever changing landscape of local and state housing rules and regulations. With 17 years of experience as a landlord and as a real estate broker helping investors identify and acquire the right properties, she has extensive personal experience with the many factors that go into making and sustaining a good investment. Dee truly understands how to be an invaluable resource to any type of investor from a single property landlord to a multi-property portfolio.
“It is literally my dream job to get to apply my breadth of real estate and investment experience to support and inspire a group of individuals as dedicated, talented and conscientious as the Garcia Group.”
Dee lives in the Mount Tabor Neighborhood of SE Portland and spends most of her free time enjoying the incredible gift of motherhood. She is an avid cook, an intrepid adventurer in all things outdoors and is chronically addicted to finding new hobbies and learning new things.
Shane Camilo
Group Assistant Property Manager
(Ext. 9)
Colton Roedl
Assistant Property Manager
(Ext. 5)
Colton grew up in Lake Oswego, Oregon and attended Lakeridge high school. After getting his Advanced Associates degree he worked at various jobs to learn and pursue what he was interested in. He soon found his passion for real estate. After starting at The Garcia Group as a receptionist, he quickly worked his way up in company assignments, in large part due to his outgoing personality and eagerness to serve others. Colton is now the Assistant Property Manager supporting the Portfolio Managers and he is responsible for the scheduling the showings of all of the available rentals.
Anna Colio
Community Manager
(Ext. 2)
Anna is known for her good cheer – even after 4 years of experience in the ever-trying property management field. Originating from Northern California, Anna made her way to the greener pastures of Portland, Oregon during the pandemic of 2020. In a year most people would rather forget, Anna’s self-starting attitude won her a place in the Garcia Group Family and is ready to serve our tenants and landlords eagerly.
Marika Adams
Portfolio Manager
(Ext. 8)
Marika has called Portland home for over a decade and wouldn’t have it any other way. She was born and raised in Northern Idaho. In 2008 she moved to Portland for school and earned a bachelor’s degree in History from Concordia University. Marika began with The Garcia Group in the summer of 2019 as a Showing Agent. She has worked for the last 10 years in customer service and has found that her background and training has translated perfectly into promotion to Portfolio Manager. In her free time, Markia likes to do crafts, spend time with her cats and enjoy all the delicious food and drinks Portland has to offer!
Alec Garcia
Portfolio Manager
(Ext. 8)
Alec Garcia is a native Oregonian. Growing up in “the family business” he has been thoroughly versed in the complexities of residential property management. Alec recently graduated from the University of Oregon with his B.S. degree in Business Administration and minor in Legal Studies. In the past 3 years, he has worked in part-time capacities at The Garcia Group as an Admin Assistant, and Leasing / Maintenance Coordinator. He regularly receives accolades for his efforts in providing great customer service.
Alec is an avid Trail Blazers fan and passionate about sports in general. When he is not working, he enjoys spending time with friends and family, hiking throughout the Pacific Northwest, boating, and traveling.